At a glance
- With the Recording add-on you decide whether to record; it is off unless switched on for the line.
- Tell the other person at the start of the call and get consent where the law or your policy requires it.
- Dialsyx also records every call for compliance checks and keeps those recordings for 90 days.
- Each line has a storage allowance, 50 MB unless your plan says more.
Your recordings
With the Recording add-on, the agent’s browser records calls and saves them with the call log, where you can play, download or delete them. You decide whether to record. Recording is off unless it is switched on for the line.
Your duties
Before you record, make sure you have a lawful reason and that you follow every rule that applies to recording calls in your situation. Tell the other person at the start of the call, for example “This call may be recorded”, and get their consent where the law or your own policy requires it. Do not record where you may not. Train your agents, and keep recordings only as long as you need them. You are responsible for how you use them.
Storage
Each line has a storage allowance (50 MB unless your plan says more). When it is full, new recordings may not be saved until you delete some or add space. Deleting a recording also deletes its transcript and AI review. Playback links last one hour. Recordings are kept until you delete them or the account closes, plus 30 days.
AI summaries
Where AI call insights are switched on, a recording is analysed by an automated service to write a summary and a transcript. These can contain mistakes, so check them before you rely on them.
Our own checks
For compliance and quality, Dialsyx records every call made and received on its customers’ lines, on its own systems, and reviews them together with call logs and calling patterns. We keep these recordings for 90 days and then delete them. By using the service you agree to this. Tell your agents, and tell the people they call where the law requires it.
Who can listen
Your authorised users, and Dialsyx staff where a review, support request or legal duty needs it. We hand recordings to authorities only where the law requires.
Changes
We may update this policy and will post the new version with its date.
Questions about this policy?
Email legal@dialsyx.com.pk or message us on WhatsApp +92 318 5231270. Support hours are 9 AM to 5 PM Pakistan time. Dialsyx, Islamabad, Pakistan.
Effective 14 October 2026. We post updated versions here with their date. If these policies conflict, the Terms of Service come first.