At a glance
- We collect only what we need to review requests, provide the service, bill and keep it secure.
- We do not sell personal data.
- Request documents and call logs are kept for 12 months; recordings until you delete them or the account closes, plus 30 days.
- You can ask to see, correct or delete your data.
What we collect
- Request form: business and contact details, how you will use calling, and the documents you upload, such as an identity document and a business document.
- Account: your name, login, assigned number, plan, payments and support messages.
- Calls: call logs (numbers, times, length, direction, outcome), contacts, notes and scripts you store, and recordings: those you make with the Recording add-on, and the recording Dialsyx makes of every call for compliance checks. If AI call insights are on, recordings are analysed by an automated service to write a summary.
- Technical data: IP address, browser, device and activity logs.
Why we use it
To review requests for compliance; to provide and secure the service; to bill and issue invoices with sales tax; to give support; to prevent fraud and misuse; and to meet legal duties.
Who sees it
Our staff, only as their work needs; reviewers see request documents. Our carrier and network partners receive the call details needed to connect calls. Payment providers and banks receive payment details. Service providers who host our systems store the data for us, in data centres that may be outside Pakistan. Authorities receive data where the law requires it. We do not sell personal data.
How long we keep it
Request documents for 12 months after the request ends; call logs for 12 months; recordings until you delete them or the account closes, plus 30 days. Records we must keep for tax or law are kept as long as the law requires.
Security
The website and the phone use encrypted connections, and access to request documents is limited to reviewers. No system is perfectly safe; if a breach puts your data at risk we will tell the affected customers without undue delay.
Your choices
You may ask to see, correct or delete your data, or to withdraw a consent you gave. We will act unless we must keep the data for legal or compliance reasons.
Your own contacts
The people you call and store in the dialer are your contacts. You are responsible for having a lawful reason to hold and call them; we handle that data only to provide the service.
Children
The service is for businesses and is not for people under 18.
Changes and contact
We may update this policy and post the new version with its date. Questions: legal@dialsyx.com.pk, or WhatsApp +92 318 5231270.
Questions about this policy?
Email legal@dialsyx.com.pk or message us on WhatsApp +92 318 5231270. Support hours are 9 AM to 5 PM Pakistan time. Dialsyx, Islamabad, Pakistan.
Effective 14 October 2026. We post updated versions here with their date. If these policies conflict, the Terms of Service come first.